Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. All orders are sent via Australia Post and including tracking details. You will receive another notification when your order has shipped. 

Once items have been handed over to Australia Post, they are outside of our control, and we cannot be held responsible for any shipping delays. 

Orders are sent from Melbourne, Victoria. Check Australia Post delivery times. 

Domestic Shipping Rates and Estimates

We offer $9.95 flat rate shipping within Australia via Australia Post Parcel Post. 

Express shipping is available for $13.95 (Australia Post Express Post). 

Orders over $100 will have FREE standard shipping applied automatically. 

Local pickup

You can skip the shipping fees with free local pickup from any of our market appearances in the Melbourne area. This can be arranged by request - sophiescreativestudio@outlook.com.au . 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at sophiescreativestudio@outlook.com.au with your name and order number, and we will look into it for you. 

Access Australia Post tracking. 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at sophiescreativestudio@outlook.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sophiescreativestudio@outlook.com.au .